Return & Refund Policy — Brewchange Group

Because coffee is a perishable food product, we don't accept physical returns of opened bags - but we stand behind every order with a 7-day satisfaction guarantee.

Our 7-Day Guarantee

If you're not happy with your order for any reason; wrong grind, too bitter, arrived stale, anything - email us within 7 days of receiving it and we'll make it right with a replacement bag or a full refund. You don't need to ship anything back.

To start a claim, contact us at info@brewchangegroup.com with your order number and a quick note on what went wrong. We may ask a couple of follow-up questions so we can send the right fix.

Damages and Issues

Please inspect your order as soon as it arrives. If a bag arrived damaged, defective, or you received the wrong item, contact us immediately at info@brewchangegroup.com so we can evaluate and resolve it.

Non-Returnable Items

As a food product, coffee cannot be returned once opened, for health and safety reasons. This applies to all bagged coffee, ground or whole bean, regardless of condition.

We also do not accept returns on:

• Sale or clearance items
• Gift cards
• Custom or personalized orders (if applicable)

If you believe there's an exception to be made for your specific situation, reach out - we're reasonable people.

Refunds

Once we've approved a refund claim, you'll be notified by email. Approved refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't seen it, contact us at info@brewchangegroup.com.

Questions?

Reach out anytime at info@brewchangegroup.com - we'd rather sort it out directly than have you stuck with a bag you don't love.